HDM Bio FAQ - Raw Material Purchase Guide
Q1. How can I contact you?
A: You can reach our sales team 24/7 via online chat, WhatsApp, phone call, inquiry form or official email: sales@hdmbio.com.
Q2. What is your production capacity?
A: We maintain sufficient inventory and stable mass production capacity for both trial and bulk orders.
Q3. How do you ensure stable quality?
A: Every batch is strictly tested to ensure stable purity and consistent batch quality.
Q4. How to verify product quality before ordering?
A: We provide complete COA with HPLC, NMR, GC, UV and TLC test data. All products comply with USP, EP and CP standards. Third-party testing is fully supported.
Q5. Do you accept trial orders?
A: Yes. Small trial orders are welcome for quality assessment before bulk purchase.
Q6. Can I get free samples?
A: Most products support free samples. Clients only cover shipping cost. You can apply via inquiry form or official email.
Q7. What payment terms do you accept?
A: We support secure global payment methods: Bank Transfer, Western Union, Money Gram and Alibaba Trade Assurance.
Q8. What is your shipping lead time?
A: In-stock items ship within 1-3 working days. Lead time for customized orders is negotiable.
Q9. What is your packaging and storage standard?
A: Standard packing: 1kg foil bag + carton, 25kg drum with double PE bags. Custom packaging is available.Store in a cool and dry place, away from direct sunlight and high temperature.
Q10. What shipping methods do you offer?
A: We provide multiple stable shipping solutions:
- Door-to-door dedicated lines
- DHL / FedEx / TNT express
- Air freight
- Sea freight & railway freight
Q11. Do you support customs clearance?
A: Yes. We provide full customs documents and professional clearance guidance to ensure smooth and timely delivery.
Q12. What is your quality guarantee policy?
A: Quality is always our priority. We offer full quality assurance. Verified quality issues qualify for free replacement or full refund.